RevSprint for Energy & Utilities
The Symbiotic Intelligent Operating System
Field ops, customer service, compliance. Three silos. One reality.
Field incidents don’t reach customer-facing teams in time. Regulatory reporting is assembled manually from disconnected sources. Customer service resolves issues without knowing the operational context. RevSprint connects the full picture.
Live Mode
Live Mode. Keep your stack. Add the intelligence.
RevSprint reads your existing tools in place. No migration. No lift-and-shift. The organisation becomes one intelligence fabric the day you connect.
30-second connect
OAuth your existing stack in 30 seconds. No imports, no migrations, nothing moves.
RIBA reads in place
Every email, call, ticket, and signal stays where it lives, read in real time.
Intelligence on top
Signals cascade across your whole organisation, surfacing what matters in every department.
The reality today
Sound familiar?
Field incidents don’t reach customer teams in time
A field crew identifies an issue that will affect service in a region. Operations adjusts. Customer service doesn’t know. Calls flood in from affected customers, and the service team has no context to provide answers.
Regulatory reporting assembled manually
OFGEM, Environment Agency, HSE. Each report requires pulling data from operations, customer service, field records, and compliance logs. It takes weeks and the result is always slightly incomplete.
Customer service resolves without operational context
A customer calls about an outage. The service agent checks the CRM. Nothing there. They check the field system. No access. The customer waits while the agent emails operations. The experience is poor for everyone.
How RevSprint changes this
Operations, compliance, customer service. Connected.
RevSprint reads your field systems, your customer data, and your compliance records all at the same time. Everything stays in one shared, live picture across every place your team works. When an operational event occurs, every team that needs to know is briefed in under one second.
Field incidents cascade to customer service
An operational event is detected. Customer service sees the affected region, estimated impact, and resolution timeline before the first customer call arrives.
A regulator requests evidence; the report is signed and ready in minutes
Operational data, customer interactions, field records, and decisions flow into a continuously updated compliance view. The regulator's question gets a signed answer in minutes, not a three-week assembly project across siloed systems.
A customer calls about an outage; the agent already has the answer
The agent sees the operational context the moment the customer's call lands: planned works, recent incidents, service history, resolution status. One view. The customer hears a confident answer, not a hold tone while the agent emails operations.
Proactive customer communication
When a field event affects service, RIBA drafts proactive notifications for affected customers. They hear from you before they need to call.
See it in action
One event. The whole business responds.
Trigger
A planned maintenance window is extended by 6 hours due to an unexpected issue.
Affected customers are identified
RevSprint maps the maintenance extension to every customer in the affected service area. Each one is flagged with their service history and contact preferences.
Customer service is briefed
Service agents see the updated maintenance window, the reason for the extension, and talking points. They’re prepared before any customer calls.
Proactive updates are drafted
RIBA drafts notifications for affected customers: what happened, the new expected resolution time, and what’s being done. The team reviews and sends.
Compliance is updated
The extension, the customer communications, and the resolution are all logged in the compliance record. The regulatory report is already updated.
Capabilities that matter for energy & utilities
What you get on day one.
Connected operations and customer service
Field events, planned works, and service disruptions visible to customer-facing teams in real time. No more switching between systems.
Automatic compliance aggregation
Operational decisions, customer interactions, and field records flow into a continuous compliance view. Reporting is always current.
Proactive customer communication
Service disruptions trigger automatic customer notification drafts. Your team reviews and sends. Customers hear from you first.
Customer health scoring
Service reliability, communication satisfaction, and issue history combined into one score. Retention risks identified before contract renewal.
Security & trust
Built for regulated infrastructure.
Regulated-sector data needs the architecture to be auditable end-to-end. Every action is logged to the ROI Ledger, an immutable cryptographically chained audit trail, with outcome attribution. Progressive Autonomy is governed by constitutional rules across every regulated workflow.
Tenant isolation
Customer data, operational records, and service information isolated at every layer. Structurally enforced.
Regulator-ready audit trail
Every operational decision, every customer communication, every AI recommendation logged immutably and exportable on demand.
PII protection
Customer personal information stripped before AI processing. Intelligence works on service patterns, not personal data.
Further reading
Go deeper.
Stop assembling compliance reports manually.
Connect your operations and customer systems in 30 seconds. See what connected intelligence looks like.
In early access ahead of launch. No credit card. No IT project.