Terms of Service

1. Definitions

“Account” means the workspace created for your organisation. “Authorised User” means an individual you authorise to access the Service under your Account. “Customer Data” means any data you or your Authorised Users submit to the Service. “Fees” means the amounts payable for the plan you select. “Order Form” means the online signup or an executed order document that specifies plan, seats, billing cycle, and term.

2. Eligibility and accounts

The Service is for business use only. You must be at least 18 years old and authorised to bind your organisation. You are responsible for keeping credentials confidential and for all activity that occurs under your Account. Notify us immediately at dpo@revsprint.ai of any suspected unauthorised access.

3. The Service

We will provide the Service in accordance with these Terms and the applicable Order Form. We may update, improve, or modify features of the Service from time to time. We will not materially degrade the core functionality of a paid plan during a paid term without written notice.

4. Fees, billing, and renewal

Fees are set out on our pricing page or your Order Form. Unless stated otherwise, subscriptions renew automatically at the end of each term on the same plan at then-current pricing. You may cancel renewal before the end of the current term via your account settings or by contacting us. Fees are non-refundable except where required by law. All amounts are exclusive of VAT.

We may suspend access for non-payment after written notice and a reasonable cure period. Late payments may accrue interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Free trials

We may offer a free trial of the Service. Trials are provided “as is”, without warranty, and may be modified or discontinued at any time. Trial data may be deleted if you do not convert to a paid plan within the period stated at sign-up.

6. Customer Data

Customer Data remains your property. You grant us a limited, worldwide, royalty-free licence to host, process, transmit, and display Customer Data solely to provide the Service to you. Our processing of personal data contained in Customer Data is governed by the Data Processing Agreement at /legal/dpa, which is incorporated into these Terms by reference.

You are responsible for the accuracy, quality, legality, and right to use Customer Data, and for obtaining any consents needed from your end users.

We do not use Customer Data to train, fine-tune, or improve any foundational AI model, nor any model offered to other customers. Where the Service routes Customer Data to a third-party model provider (such as a large language model API) to deliver functionality you have requested, we contractually require those providers to process the data only on our instructions and to exclude it from their model training pipelines.

7. Intellectual property

We own all right, title, and interest in and to the Service, our brand, our documentation, and all associated intellectual property. No rights are granted to you other than the limited right to use the Service during your subscription term in accordance with these Terms. You retain all rights in Customer Data.

If you provide feedback or suggestions about the Service, we may use them without restriction or obligation to you.

8. Acceptable use

You must use the Service in accordance with our Acceptable Use Policy at /legal/aup. Breach of the Acceptable Use Policy is a material breach of these Terms.

9. Third-party services

The Service integrates with third-party platforms that you choose to connect. Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

10. Confidentiality

Each party will protect the other’s confidential information with at least the same degree of care it uses for its own confidential information, and will only use it to perform under these Terms. Confidential information does not include information that is public, was already known, or is independently developed.

11. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care. To the maximum extent permitted by law, and except as expressly stated in these Terms, the Service is provided “as is” and we disclaim all other warranties, conditions, and representations, whether express or implied, including implied warranties of satisfactory quality, fitness for purpose, and non-infringement. The Service uses automated intelligence that may produce incomplete or inaccurate outputs; you are responsible for reviewing outputs before acting on them.

Service level commitments, including uptime targets and service credits where applicable, are set out in the Service Level Agreement that applies to your plan or to an executed enterprise Order Form.

12. Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited under English law.

Subject to the paragraph above, neither party will be liable for loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss. Each party’s total aggregate liability arising out of or in connection with these Terms will not exceed the Fees paid or payable by you to us in the twelve months immediately preceding the event giving rise to the claim.

This limitation reflects an allocation of risk that is reasonable in the circumstances under the Unfair Contract Terms Act 1977.

13. Indemnity

You will defend and indemnify us against any third-party claim arising from your Customer Data or your use of the Service in breach of these Terms or the Acceptable Use Policy. We will defend and indemnify you against any third-party claim that your authorised use of the Service infringes that third party’s intellectual property rights, subject to the liability cap above.

14. Suspension and termination

We may suspend or terminate your Account for material breach of these Terms, non-payment, or a risk to the security or integrity of the Service. Either party may terminate for convenience at the end of the then-current term. On termination, your right to use the Service ends and Customer Data will be handled in accordance with the DPA.

In line with the EU Data Act, we will not impose contractual, commercial, or technical barriers on your switching to another service provider. The Service provides self-service tools to export your data in commonly used, machine-readable formats throughout the term and during the 30-day wind-down period after termination.

15. Changes to these Terms

We may update these Terms. Material changes will be notified by email to the Account owner at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

16. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

17. Contact

RevSprint Ltd. Contact: dpo@revsprint.ai.